General Terms and Conditions of Purchase

Ticket liability

Once your purchase order payment is processed, you will immediately receive a voucher by email (which is a copy of your purchase order with the identification number). Customers should verify the data and products listed on the order(s) – quantity, description, values, dates, and names – upon receipt and, in case of discrepancies, contact Customer Service urgently by email. The buyer will also receive, within 2 business days after payment confirmation, an email with instructions for ticket delivery. Received orders must be exchanged for physical or digital tickets, on dates close to the event, according to the method determined by the event organizers. The ticket type will be indicated in the purchase confirmation email, as well as all instructions for receiving your tickets. If the customer does not complete the online procedure required to send the digital ticket, or misses the deadline determined by Rio Carnaval Tickets / Rio Alternative Tour, he/she will not be able to receive the ticket and will not be subject to any type of refund. The customer must report any discrepancy between the digital ticket received within 24 hours after receiving the ticket. Tickets are not nominative. Once in the possession of customers, delivered via online application or physically picked up at the delivery points determined by Rio Carnaval Tickets / Rio Alternative Tour, they are the sole responsibility of the customers and cannot be replaced in case of theft, loss, damage or misplacement. No refunds will be given under any of these circumstances. For security reasons, tickets will be delivered to the purchaser or to third parties provided they are approved in prior communication with Rio Carnaval Tickets / Rio Alternative Tour. To pick up tickets at our delivery point, it is MANDATORY to present the original photo ID of the PURCHASER AND THE PHYSICAL CREDIT CARD USED FOR THE PURCHASE. Printed copies, digital copies, photocopies, photographs, scans, cutouts or any other format that is not a physical and original of the aforementioned documents will not be accepted. These requirements have been established for your own security and are essential for ticket delivery. Third-Party Ticket Collection: Third-party ticket collection is possible, provided our agents are notified by email in advance. Rio Carnaval Tickets / Rio Alternative Tour agents will inform you of the required documents that must be submitted and reviewed beforehand. Rio Carnaval Tickets / Rio Alternative Tour will analyze the documentation and may approve or deny delivery to third parties if the submitted documentation is incomplete or incorrect. Box seats cannot be authorized for third-party collection if payment was made by card. We reserve the right to photograph the requested documents, keeping the security code of the credit card used private, for later verification of the purchase with the credit card companies, if necessary. Rio Carnaval Tickets / Rio Alternative Tour reserves the right to request any additional documentation from customers to verify the purchase. In the event of failure to present the requested documents, we reserve the right to cancel the purchase. Rio Carnaval Tickets / Rio Alternative Tour cannot consider unanswered communications and requests, whether by email, chat, or any other customer service channel. If the customer does not respond, we reserve the right to cancel and resell the purchased items, as well as interrupt the delivery service, and no refund will be applied. Ticket availability may change at any time up to 14 days before the event, which is why we reserve the right to cancel any item in any purchase up to 2 weeks before the ticket date. Although unlikely, in such cases, Rio Carnaval Tickets / Rio Alternative Tour will, whenever possible, offer free upgrades or a full refund for all canceled items. In this case, the refund will be made in the same amount, currency, and payment method used at the time of purchase. Tickets for Frisas, grandstands sector 9, and numbered seats are determined by lottery. The ticket buyer will be informed of the exact location only at the time of ticket collection. We cannot inform or guarantee a specific location. Rio Carnaval Tickets / Rio Alternative Tour requires all customers to sign a receipt or register confirmation via email upon receiving their tickets and/or costumes. Only the purchaser may sign the credit authorization receipt or, if the purchaser has authorized delivery to a third party, the procedure for Delivery to Third Parties must be followed.

General Conditions of Purchase and Cancellation

As stipulated by Brazilian law, cancellations made within 7 calendar days of the purchase date are eligible for a refund/return, provided the cancellation is made within 48 hours before the event date. After 7 days from the purchase date, no refund/return of the amount paid for your product or service will be given. Purchases made less than 48 hours before the event date will not be eligible for cancellation under any circumstances. Cancellation and/or refund requests must always be made in writing by the purchaser via email to riocarnavaltickets@gmail.com. Our customer service center will respond to cancellation requests within 3 (three) business days after the formal request is submitted to the email address above. Once approved, the refund will be processed using the same payment method used for the purchase, within 30 business days of the refund approval, which will be sent by email. For payments made via credit card, the refund may appear on your card statement within three billing cycles. This timeframe is independent of Rio Carnaval Tickets / Rio Alternative Tour, as it depends on the internal procedures of the credit card company. If the Carnival Parade is postponed for any reason, we will not refund the amount paid; we will only transfer the ticket to the new date set by the event organizers. Tickets for the new dates will respect the original purchase. New vouchers will be issued within 30 days of the postponement announcement. Rio Carnaval Tickets / Rio Alternative Tour, as an authorized travel agent, is not responsible for delays or cancellations of the event, in whole or in part, that are beyond our control, including but not limited to: adverse weather conditions such as rain, storms, flooding or traffic jams, strikes, accidents, fires, flight delays, road closures or access routes, airport closures or similar events. No refunds will be given in the event of delays or suspension of the samba school parades resulting from extraordinary or unforeseeable circumstances beyond the control of the organizers, or resulting from decisions by administrative, governmental and judicial authorities. Specific exceptional cases will be governed according to the provisions of current legislation. The value of packages and/or tickets will also not be refunded in the event of withdrawal of samba schools or even cancellation of the event by authorities or by LIESA and LIERJ themselves. No refunds will be given under any circumstances if the customer does not attend the event for the reasons mentioned above or for any other reasons. All prices displayed on our websites are per person, in Brazilian Real (Brazilian currency) and are subject to change without notice, whether due to exchange rate fluctuations, special promotions, tariff changes, or increased operating costs, until full payment is made and received by Rio Carnaval Tickets / Rio Alternative Tour. Ticket prices may vary as a result of negotiations and pre-purchases with suppliers. Under no circumstances will a partial or total refund of the purchase be given, outside of the cancellation and refund rules described above. No refunds will be given under any circumstances if online prices on a specific date are lower than the prices paid for a particular product or service. Various forms of payment are accepted, according to the commercial agreement published on the website. Payments made by credit card are subject to transaction approval and confirmation of receipt by the credit card company and/or the customer's bank. Payments made via bank deposit, electronic transfer, or PIX are always immediate and may take up to 3 business days to be confirmed, approved, and processed. E-commerce (Security for Credit/Debit Card Transactions): The privacy of the customer's credit card is our main concern. When purchasing our services on our server – ticket packages, transfers, tours, costumes – the data will be protected by Secure Socket Layer (SSL) technology. This technology uses advanced encryption tools to protect information transmitted between the means of purchase, such as a computer or mobile phone, and our servers. Through encryption, the personal information entered – including name, address, and card information – is converted into codes, while customers browse the internet securely. Tickets are acquired by Rio Carnaval Tickets through a request letter from an agency registered with ABAV (Brazilian Association of Travel Agencies) in Rio de Janeiro regarding the specific demand made at our points of sale. Regarding Children Under 5 Years Old at the Sambadrome – Children under 5 years of age are NOT ALLOWED to enter the Sambadrome, as determined by the Rio de Janeiro courts, even if accompanied by parents and/or legal guardians and carrying tickets. Entry to the event will not be permitted under any circumstances. No refunds will be given under any circumstances for ticket packages or transfers for the minor or accompanying adults if the ticket cannot be used and consequently access to the event is denied for the aforementioned reason.

Special conditions for home delivery – Delivery Service

You can opt for a special delivery service for tourist areas within the city of Rio de Janeiro. In this case, a fee will be charged. The special delivery service must be scheduled in advance, with a specific time and delivery address. The special delivery service will only be allowed to wait 10 minutes after arrival to obtain the buyer's signature. If delivery fails because the receipt is not signed by the person indicated by the buyer, or for any other reason (for example, the person is unavailable or not at the address, is late, does not have acceptable identification, refuses to sign for the delivery, or the address provided is incorrect or unidentifiable), the tickets will be returned to the Customer Service Center in Copacabana, where they will be available for collection on the event date until 6 PM local time. Refunds will not be applied for tickets not collected for any reason.

Special conditions – Purchase of Costumes

Costumes purchased for Rio Carnival are NON-REFUNDABLE. Carnival costumes are custom-made, therefore cancellations will not be accepted for any reason. None of the costumes purchased by email or through our website are refundable under any circumstances. Participants must present themselves to their Wing leader at the Samba School's gathering point 2 hours in advance, at the location and time that will be communicated to the customer by email. Costume measurements – We are not responsible for any misunderstanding or incorrect information related to the measurements received from customers. Costumes are an important part of the parade and count towards the school's score in the competition; therefore, they cannot be altered, modified, or have any missing pieces or accessories. Participants cannot have any objects on display, such as clothing that detracts from the costume, fanny packs, bags, backpacks, cameras, or other objects, under penalty of being prevented from parading by the school's representatives. No refunds will be given under these circumstances. The samba schools reserve the right to make modifications to the commercial promotional model/prototype. No refunds will be given under these circumstances. Costume Delivery: The costume will be delivered and must be personally checked by the customer at the time of delivery, at their hotel, on a pre-arranged date and time. The special delivery service can only wait 10 minutes after the scheduled time to accommodate the absent buyer. If delivery fails for any reason (for example, the buyer is unavailable or not at the address, does not have identification, refuses to sign for delivery, or the address provided is incorrect or unidentifiable), the costume buyer must contact Rio Carnaval Tickets / Rio Alternative Tour to schedule a new delivery, if possible, at an additional cost of R$ 200 to be paid in advance of the new scheduled date.

Special conditions – Transfer Service to the Sambadrome 

Regarding Transfers: Our transfer service only covers the odd-numbered sides of the Sambadrome (3, 5, 7, 9, and 11). The transfer guides will pick you up at the hotel lobby/reception or meeting point at the time scheduled in your reservation. It is not the guide's responsibility to call clients from their rooms. We always recommend arriving at least 10 minutes in advance at the hotel lobby/reception or chosen meeting point. Because the transfer is divided into routes, delays may occur, always within the margin, without affecting the arrival time. You must have your voucher/purchase receipt with you. You will receive a wristband from the guide for identification when using our service. Keep the wristband on your wrist at all times until you return to the hotel. You will not be able to board the return bus without the identification wristband. In case of cancellation or no-show at the indicated time and place, this amount is non-refundable and will not be paid. The transfer service is shared in a group; it is not a private service. Transportation is provided by van, minibus, or bus. The shuttle service does not include the event entrance ticket. Before boarding the bus, please ensure you have your ticket. Bringing parade costumes is not permitted. Unfortunately, we cannot transport wheelchair users as we lack the necessary infrastructure. Return: The transfer departs immediately after the end of each samba school parade, from the second school to the last, and will take you back to the same hotel where you boarded. Inside the Sambadrome, go to the meeting point previously agreed upon with the transfer guide and follow the instructions. Our meeting point is SECTOR 9. Keep in mind that transfers departing after the last school's parade, which are more crowded, leave up to 30 minutes after the parades end. We suggest that if you wish to stay until the end, go immediately to the transfer meeting point as soon as the parade passes your sector. The transfer does not wait for and is not responsible for those who miss the final departure time, 30 minutes after the parade ends. No refunds will be given under any circumstances if the customer does not follow the instructions given in this document or misses the transfer times.

Special conditions – Travel packages, accommodation and tourist services

Full payment must be made before the check-in date or the start of services. Confirmations and vouchers are only valid after full payment for the service. All reservations are subject to price and availability changes until full payment is received. Hotel vouchers will only be sent after full payment is received. Changes and cancellations of travel packages and tourist services: If the client needs to change their travel plans after booking, certain restrictions may apply. Cancellations are non-refundable, subject to the conditions of the Consumer Protection Code. Rescheduling policies may vary depending on the hotel and/or the service provider. Changes may incur additional charges according to the policies of the hotels and other service providers involved. As provided for in Brazilian Law, cancellations within 7 calendar days from the date of purchase are eligible for a refund/return, provided that the cancellation is made within 48 hours before the event date. After 7 days from the purchase date, no refunds/returns of the amount paid for your product or service will be accepted. Purchases made with a period equal to or less than 48 hours before the event will not be eligible for cancellation under any circumstances. Liability: Rio Carnaval Tickets / Rio Alternative Tour acts only as agents for passengers in all matters relating to travel. There is no liability for any loss, damage or delay of persons or property, or in connection with any accommodation, transport or other services, resulting directly or indirectly from acts of nature, dangers at sea, machinery fires or equipment breakdowns, illness, epidemics, medical or customs regulations, theft, labor disputes, strikes, riots, robberies, government restrictions, hostilities, civil unrest, acts of terrorism of any kind, declared or undeclared wars, insufficiency or inadequacy of issued passports and/or visas and other documents, or any other causes beyond the control of Rio Carnaval Tickets / Rio Alternative Tour.

Final provisions

All disputes and matters will be processed in litigation, if necessary, before a court located in Rio de Janeiro, excluding the courts of any other city, municipality, or state. By issuing and purchasing tickets and/or other items related to services provided by Rio Carnaval Tickets / Rio Alternative Tour, the customer is considered to have accepted the above terms. By purchasing any carnival item from Rio Carnaval Tickets / Rio Alternative Tour, the customer accepts these Terms and Conditions of sale.